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Absence

Manage employee leave and sicknesses.

Leave

Add leave and set up holiday entitlements.

Add a specific leave type in hours rather than daysAn employee’s ability to add leave in hours or days depends on their holiday entitlement template, not the absence class setting.
Edit an employee's holiday entitlement historyEditing an employee's holiday entitlement history is useful if the wrong template has been assigned to them at a certain point in time.
Leave entitlement incorrect after changing start dateFollow these steps to amend the start date of an employee's entitlement after changing their employment start date.
Error: 'error loading data: Local storage has been cleared, please refresh'Follow these steps to resolve the 'error loading data' message when adding leave or sickness.
Special LeaveThis article offers information on Special Leave and why leave days taken by employees will show as Special Leave instead of Lieu Days.
Leave showing in Calendar but not on the Leave pageThis article explains why a user's leave entry is displayed on their Calendar but not on their Leave page.
Use working patterns when adding leaveAdding a working pattern to an employee will allow you to automatically calculate the working days or hours when adding leave.
Error: 'Unable to load Holiday Balance app' in Access EvoIf an employee can't see their holiday entitlement in the Holiday Balance app, check their roles in Access Education People.
'Not in allowance' on an employee's leaveThis article explains the 'Not in allowance' message on an employee's leave.
Leave period incorrect on an employee's profileFollow these steps if the absence period's start or end dates are incorrect for an employee.
Add maternity, paternity or shared parental leaveFollow the steps in this article to add maternity, paternity or shared parental leave to employees.
Unable to add leave before a certain date or for future yearsFollow the steps in this article if you do not have the option to add leave for a specific time range.
Create and assign holiday entitlement templatesFollow these steps to set up a new holiday entitlement and add it to an employee or post.
Assign an absence period scheme to an employee or postFollow these steps to assign an absence period scheme to an employee or post.
Change the return date of an employee's maternity leaveFollow these steps if an employee will be returning from maternity leave on a different date than what has previously been entered.
Paid leave exported to Payroll as unpaidFollow these steps if an employee's paid leave exported as unpaid or the other way around.
Error: 'Permission denied' when approving leave or sicknessFollow these steps to ensure that an employee is able to approve leave or sickness for their team.
Carry forward and bring forward annual leaveYou will be able to carry forward leave from one absence period to the next by going to the employee's profile, in the Absence tab.
Holiday entitlement incorrect for a part time employeeFollow these steps if the number of available leave days is incorrect for a part time employee or showing the full time value.
Add leave for another employeeFollow these steps to submit leave for another user on the system.
Error: 'Leave or Sickness already booked in this date range' when adding leaveFollow the steps in this article if an employee receives the error 'Leave or Sickness already booked in this date range' when adding leave.
Delete leave on an employee's profileFollow these steps to delete a leave entry that has been added in error.
Manually adjust an employee's leave entitlementFollow these steps to manually adjust an employee's leave entitlement in order to add or detract days from their holiday balance.
Delete a leave adjustmentFollow these steps to remove a manual leave adjustment for an employee.
Error: 'Internal server error' when bringing or carrying forward leaveFollow these steps if you are unable to bring forward or carry forward leave for an employee.
Add unpaid leaveFollow these steps to set up an unpaid absence class and add unpaid leave for employees.
Stop employees from booking leaveThis article provides guidance on preventing employees from booking leave during a certain period.
Add historic sickness and leaveFollow these steps if you need to add sickness or leave for employees with a date prior to their employment start date.
Change the maximum number of leave days that can be carried overFollow these steps if employees need to carry over a certain number of days but the system is not allowing them to do so.
Holiday entitlement change based on length of serviceThis article provides information on how an employee's holiday entitlement will change based on their length of service.
Set up a Strike Action absence classFollow these steps if you need to set up a leave type for employees taking part in a strike action.
Calculate leave for term timeThis article provides information on adjusting the leave entitlement for employee based on the term time fraction.
Leave allowance end date is set to todayThis article explains why the end date on an employee's holiday entitlement template will be displayed as today's date.
Holiday accrual calculationThis article explains how the system calculates holiday accrual.
Leave absence showing as sickness on a payslipFollow these steps if an employee's leave is showing as sickness on their payslip.
Leave approvals not going to 2nd level approverFollow this guidance if a leave request has been approved by the 1st level approver but it isn't progressing to the 2nd level approver.
Leave and sickness in the employee calendarThis article provides information on how sickness and leave will be displayed in the Calendar menu on an employee's profile.
Incorrect number of available leave days for an employeeFollow these steps if an employee's leave entitlement is displaying incorrectly or if they should have a different number of available leave days to take.
Unable to delete a rejected leaveThis article provides guidance on removing rejected leave from the system.
Holiday payThis article provides information on how holiday pay is calculated.
Leave page on the termination wizard keeps loadingFollow these steps if you are unable to get past the Leave page when terminating an employee.
Add leave or sickness for someone with multiple employmentsFollow the guidance in this article to add leave or sickness for someone with multiple employments.
Employee leave is in hours instead of daysThis article explains why an employee's leave allowance shows in hours rather than days and how to amend this.
Error: 'Holiday Entitlement Not Set' when adding leaveYou can resolve the error 'Entitlement Not Set' by following the guidance in this article.
Unable to close historical absence for TUPE employeeReach out to us if you cannot close absences for employees that have been TUPE transferred.
Error: 'Working days greater than contract days in period' when adding leaveFollow these steps if you are receiving the error Working days greater than contract days in period when trying to add leave for an employee.
Error: 'Failed to post - check console' when rejecting leaveThis article explains why the system may prevent you from rejecting leave.
Parental LeaveThis article explains how to add Parental Leave Entitlement to an employee and set up an absence class in order for them to book Parental Leave.
Sickness

Add, edit and close sickness.

Error: 'Sick leave spans over pay change date'Follow these steps to resolve the error 'Sick leave spans over pay change date' when adding sickness.
Add long term sicknessThis article explains how to submit long-term sickness across multiple payroll periods without triggering system absence alerts.
Create and assign an OSP groupThis article details the steps to take to create an OSP group in Access Education People and assign it to employees.
Can the return to work form be customised?When adding sickness, the return to work page is hardcoded into the system and cannot be changed.
Sickness doesn't pull through to PayrollFollow these steps if employee's open sickness hasn't been exported to Payroll.
Change an employee's sickness from days to hoursYou can change an employee's sickness settings from days to hours by following the steps in this article.
Add sickness to an employee with more than one employmentFollow these steps to add sickness for an employee with several employments.
Error: 'Cannot add/edit absence as it spans over a payroll period'Follow these steps to resolve the error 'Cannot add/edit absence as it spans over a payroll period' when adding sickness.
Sickness triggers don't trigger correctlyIf an employee's sickness triggers are not working correctly, it's possible the previous ones haven't been resolved.
Upload a document to an employee's sicknessFollow these steps to upload a document to an employee's new or existing sickness entry.
Error 'Permission Denied' when trying to approve sicknessFollow these steps to resolve the 'Permission Denied' error encountered by approvers when attempting to approve sickness notifications.
Character limit on sickness commentsThis article provides information on how many characters the system will allow when adding comments on a sickness record.
Approve sicknessThis article provides information on approving an employee's sickness as their line manager.
Add welfare checks notificationsFollow these steps to set up a welfare check notification for sickness.
Creator of sickness showing as the approverThis article explains why a sickness created by an employee will also show them as the approver.
View an employee's Bradford FactorFollow these steps to get access to an employee's Bradford Factor and view it on their profile.
Close a sicknessYou can close an employee's sickness by following these quick steps.
Calculation used for Bradford FactorThis article provides more information on the calculation used to determine an employee's Bradford Factor.
Sickness isn't adding to Total DaysThis article explains why an employee's sickness will not show in the stats area of their Sickness page under Total Days.
Delete an employee's sicknessIf a sickness record has been added in error for an employee, you can delete it by following these steps.
Error: 'Can't book after employee leaves on...' when adding sicknessFollow these steps if you are trying to add sickness to an employee and receive the error message 'Can't book after employee leaves on...'.
Add sickness to an employeeFollow these steps to add sickness to an employee.
Half day sickness has been recorded as full dayFollow these steps to correctly set up sickness as half a day instead of a full day.
Employee's OSP causing issues in PayrollThe OSP group can be changed for an employee or post if it's causing issues in Payroll by following these steps.
Error: 'Can not determine absence period, please check dates are in range'Follow these steps if you receive the error message 'Can not determine absence period, please check dates are in range' when adding leave.