Payroll
View and amend an employee's salary and additional payments.
Add an employee on a zero hour contractIt is possible to add an employee with zero contract hours by following the steps in this article.
Change an employee's payscaleTo move an employee to the next payscale within their grade, follow the steps in this article.
Add an employee with no pay detailsFollow these steps to add an employee that doesn't need to be paid.
Add a TLR to an employeeYou can add a TLR to an employee as a permanent addition to basic pay by following the steps in this article.
Actual Salary value not displayedIf the actual salary is not displayed on an employee's Basic Pay screen, check if their contracted hours and FTE hours are the same.
Employee's actual salary showing an incorrect amountFollow these steps to resolve the issue of an employee's actual salary being calculated incorrectly.
Error: 'No position at effective date' when changing basic payThe error message 'No position at effective date' can be resolved by following these quick steps.
Error: 'Invalid Payroll Code' in the Payroll systemFollow these steps if an employee is displaying the error 'Invalid Payroll Code' in the Payroll system.
Stopping an addition to basic payFollow these steps to correctly stop an employee's addition to basic pay.
Change the dates on an addition to basic payIf an addition to basic pay has not yet been exported to Payroll you will be able to change its start and end dates.
Add a TLR as a cash value instead of hoursFollow these steps if you are prompted to add in the number of hours for a TLR instead of a cash value.
Error: 'Cannot add two salaries on same day'Follow these steps if you are changing an employee's basic pay and receiving the error 'Cannot add two salaries on same day'.
Change an employee's contracted days and hoursFollow these steps to amend an employee's contract days or hours.
Check if an employee is on the correct salaryFollow these steps to make sure that the correct pay details have been assigned to an employee.
Check why an employee's pay is suspendedIf an employee doesn't meet the requirements needed, their payment may be suspended. Follow these steps to check why this has happened.
Blank payscale when adding a salaryFollow these steps if you are changing an employee's basic pay but are unable to select a payscale because the dropdown is empty.
Incorrect negotiating body in Pay DetailsIf an employee's Pay Details area is displaying an incorrect negotiating body, follow the steps in this article to resolve the issue.
Amend an additional payment that has been sent to payrollFollow these steps if you need to change the pay element, value or dates on a payment or deduction that has been sent to Payroll.
Amended payscale not showing the new value for an employeeFollow the steps in this article if you have amended the value of an existing payscale but this isn't pulling through for an employee.
Change an employee's payslip delivery methodFollow these steps to determine how an employee receives their payslips.
Add additions to basic pay or deductions from basic payFollow these steps to add an addition to basic pay or a deduction from basic pay to an employee's record.
Change an employee's basic payFollow these steps to update an employee's salary or make changes to their basic pay.
Add a one-off paymentFollow these steps to add a one-off payment for an employee.
Change an employee's FTE hoursYou can change an employee's FTE hours by following the steps in this article.
Add or amend bank account details for another employeeFollow the steps in this article to add or amend bank account details for another employee.
Blank payscale when adding a new employmentFollow these steps if you are unable to add a new starter due to the error 'Pay Not Set' or a blank payscale when setting up their salary.
Unable to add bank details when adding a new starterFollow these steps if you are unable to enter a new starter's bank account details when creating their employment.
Change an employee's payrollYou can assign a payroll to an employee by following these quick steps.
Addition to basic pay has crossed out linesThis article explains why some lines on an addition to basic pay have been crossed out.
Change the minimum wage scheme on an employee's salaryFollow these steps to select a minimum wage value on an employee's salary line.
Change the effective date of a salary lineYou can change the effective date of a salary on an employee's Pay History page by following the steps in this article.
Unable to change an employee's payscaleFollow these steps to resolve the issue of a blank payscale dropdown or if the payscale you need to select is not listed.
Error: 'National Minimum Wage Required' when entering basic payFollow these steps to resolve the error 'National Minimum Wage Required' when adding a salary for an employee.
Permissions needed to edit an employee's Pay HistoryThese permissions are needed to be able to click the Pay History button and add and edit salary lines.
Addition or claim not exporting to PayrollFollow these steps if an addition to basic pay or claim hasn't exported to Payroll.
Cap an employee's salaryFollow these steps if you need to stop an employee's salary at a certain point.
Add salary and override approvalThis article explains how to add or change an employee's salary overriding the approval workflow.
Negotiating body on the Basic Pay screen is incorrectFollow these steps if the negotiating body displayed in the Basic Pay area of an employee's profile is incorrect.
Unable to select payscales when adding an addition for a pending starterFollow these steps if when adding an addition to basic pay for a pending starter you cannot select any pay scales although the pay element has been set up correctly.
Payscale not available when adding addition to basic payFollow these steps if you've added a new payscale to a negotiating body but it isn't being displayed when adding an addition to basic pay.
TLR not available in the dropdown list when adding an addition to basic payFollow these steps if you have created a new TLR pay element but this is not displayed in the dropdown list when adding a new addition to basic pay for…
Unable to edit an employee's pay as the hourly rate is below the minimum wageFollow these steps if you are unable to add or edit an employee's salary details as the hourly rate is below the national minimum wage or if you are receiving…
Add in a term time fractionYou can add in a term time fraction on an employee's profile by going to the Pay History page.
Change how an employee is paidFollow these steps to set up an employee as paid for contracted hours or for hours or shifts worked.
Employee has two payroll numbers in PayrollThis article explains why an employee may have two payroll numbers in the Payroll software but only one in Education People.
View an employee's payslipsFollow these steps to view an employee's payslips, P60 and P45 files on their profile.
Unable to select a previous month in Change Basic Pay screenFollow these steps if you cannot select the date you require when changing and employee's basic pay.
Error: 'Not allowed to transfer to a payroll with a different Tax Reference'Follow these steps if you receive the error message 'Not allowed to transfer to a payroll with a different Tax Reference' when trying to change an employee's Payroll.
Unable to add or amend a sort codeFollow these steps if the Sort Code field in the Bank menu is read-only or unavailable.
Unable to reject pending salary linesFollow these steps if you are unable to remove pending salary lines from an employee's profile by selecting Reject.
Add or remove a pay suspension for an employeeYou can suspend an employee's pay or remove their payment suspension by following the steps in this article.
Send payslips via emailTo email payslips to employees you will need to set up the system by following the steps in this article.
'Prevent Payment' in PayrollThis article explains why some employees will be exported to Payroll with 'Prevent Payment' flagged to 'Yes'.
Change how a salary is paidFollow these steps to set up an employee as paid for contracted hour or for hours worked.
The difference between Change Basic Pay and Edit Current PayThis article explains the difference between the Change Basic Pay and Edit Current Pay buttons on an employee's profile.
Add a non-salaried employeeThis article provides guidance on adding employees that are not on payroll and should not be paid into the system.
Error: 'Failed to load' in the Payroll screenThis article provides information on receiving a 'Failed to load' message when accessing an employee's Payroll menu.
Error: 'Failed to validate' on the Payment screenFollow these steps if you are unable to get past the Payment screen when adding an employment due to the error 'Failed to validate'.
Manager unable to see payslips for their teamFollow these steps if a manager cannot view payslips for their direct reports.
Where to see the Term Time FractionFollow these steps to enable the Term Time Fraction fields and view it on an employee's profile.
Leaver unable to see payslipsFollow these steps to ensure that terminated employees have access to their payslips.
Red cross for the monthly, daily or hourly rateThis article explains why an employee has a red cross for the monthly, daily or hourly rate on their Basic Pay page.
Enter KIT daysThis article provides guidance on adding KIT days for employees.
Process a Direct Earning Attachment (DEA)This article offers information on processing a DEA for an employee.
Unable to open superseded line in Pay HistoryThere is a salary line on an employee's Pay History page with the status 'Superseded' that cannot be opened or edited. This article offers information on how to amend this.
Employee linkingFollow these steps to make changes to the employee links that will be exported to Payroll.