Self Service
View your payslips and leave. Manage access to Self Service and resolve errors.
Access to Self Service
Guidance on setting up access to Self Service for employees.
Set up an employee's access to Self ServiceThis article provides guidance on making sure that an employee has access to Self Service.
Employee is unable to access the Self Service sectionFollow the guidance in this article if an employee cannot see the Self Service menu.
Access to Self Service for terminated employeesThis article provides information on how leavers access Education People after their account has been terminated.
Add and remove submenus under Self ServiceYou can customise the options employees see under Self Service by amending the permissions on the Employee role.
Training on using Self ServiceFollow the guidance in this article to provide training for your employees.
Unable to view the Calendar on the Home PageFollow these steps if there is an error message on the home page in the section where the Calendar should be displayed: 'You do not have permission to do this'.
Mobile appThis article provides information on downloading the mobile app and the features it offers.
Error: 'Signing in to this application requires an active Access Education account'Follow these steps if a user receives the error 'Signing in to this application requires an active Access Education account' when trying to log in.
Timesheets menu missing from Self ServiceFollow these steps if employees are reporting that the Timesheets menu is missing from Self Service.
Terminated employee unable to log inFollow these steps if a leaver is unable to access their account.
Payslips
View your payslips and P45 and P60 files.
Payslips menu missing from Self ServiceThe Payslips menu will not be displayed if employees don't have the correct permission or if the option isn't added in the Menu Structures.
Missing P60, P45 or payslipFollow the guidance in this article if employees are able to see the Payslips menu but there are payslips, P45 or P60 files missing.
Duplicated payslips in Self ServiceA month's payslip is showing multiple times instead of once.
Leaver needs to access their payslips after grace periodFollow these steps if a former employee needs to access their payslips three months after they've been terminated.
Download payslips, P45 and P60 files via the mobile appFollow these steps to download your payslips, P45 and P60 files in the mobile app People HR and Rota.
Error: 'Could not find file' when accessing a payslip in Self ServiceFollow the guidance in this article if you are unable to see your payslip due to the error 'Could not find file'.
Leave and sickness
Submit leave requests and sicknesses.
Request leave in Self ServiceFollow the steps in this article to request leave for yourself in Self Service.
Permission to see My Leave in Self ServiceYou can give employees access to the My Leave menu by following the steps in this article.
Preventing employees from selecting a leave type in Self ServiceIn order to block an absence class from being booked by employees from Self Service, follow the steps in this article.
Request sickness in Self ServiceFollow these steps to request sickness from Self Service.
Add Sickness button greyed out in Self ServiceFollow these steps to ensure users have the correct permission to view the Add Sickness button.
Add and use time worked in lieu in Self ServiceYou can add your time worked in lieu in Self Service by following these steps.
Cancel leave once it's been submitted from Self ServiceThis article explains how to cancel a leave request once it's been sent to the approver via Self Service.
My Profile
View and edit your personal details in Self Service.
Add emergency contacts in Self ServiceYou can add your own next of kin contacts in Self Service by following the steps in this article.
Add or amend contact details in Self ServiceYou can add or amend your personal mobile and email address as well as your home address in the My Profile menu under Self Service.
Switch between your employmentsFollow these steps to switch between your employments in the system.
View colleagues on the Self Service calendarThis article provides information on viewing your Self Service Calendar.
Add and edit bank details in Self ServiceFollow these steps to amend your own bank details in the Self Service menu.
Unable to access Careers under Self ServiceFollow these steps if you are unable to access the Careers submenu or get an error when doing so.
Edit your sensitive information in Self ServiceFollow these steps to edit your sensitive information, such as marital status, sexual orientation, ethnicity and religion.
Error: 'Failed to load' when accessing My Profile in Self ServiceFollow the guidance in this article if you or a colleague get the 'Failed to load' message when going to My Profile in Self Service.
Information available in the My Profile menuThis article provides information on which details are available to employees regarding their own employment in the My Profile menu under Self Service.
Claims, expenses and mileage
View and submit pay claims, expenses and mileage.
Add a pay claim from Self ServiceAdd a pay claim, such as overtime, and submit it for approval.
Add a mileage claim from Self ServiceYou can submit a mileage claim for yourself from Self Service by following the steps in this article.
Add an expense claim from Self ServiceFollow these steps to create and submit expenses from Self Service.
Manually adjust journey milesWhen adding a mileage claim, you can manually adjust the journey miles if this value is calculated incorrectly.
Unable to see My Expenses under Self ServiceFollow these steps if you or an employee cannot see the My Expenses menu under Self Service.
Unable to select vehicle once the date is entered on a mileage claimFollow these steps if you've entered a date for your mileage claim and the vehicle's registration number disappeared.