Some of the changes made in the system will require approval. For example, before leave or pay claims can be exported to Payroll they will first need to be approved and processed.
Check that the correct approver has been selected
First, check that the correct approver has been set up by following the steps below:
Go to the profile of the employee whose approval notification hasn't reached its approver.
Click Employment, then Position.
Click Post Details.
Click Approval, then Approvers.
Make sure the correct line manager is selected by clicking Edit in the Reports To area.
Click Select Post, then Change.
Select the correct post who needs to be the line manager for this post.
Click Save.
Once this is done, check the rest of the approval settings by going to Approval, then Approvers.
Click Edit on each line (for example: Leave, Payroll Claims, New Employments).
When all approval settings are correctly set up, click Close.
Second level approval
If the approval process has several approvers it is possible that the previous approver hasn't processed it yet, which is why the next approver isn't receiving the notification.
Go to the profile of the employee whose approval notification hasn't reached its approver.
Click Employment, then Position.
Click Post Details.
Click Approval, then Approvers.
Click Edit on the relevant line.
Click Change on the first level approver to see the name of the first approver.
Go to the first approver's profile.
Click Employment, then Temp Cover.
Temp cover as this employee and switch to their employment.
Click the Notifications icon, then click the relevant approval request.
Approve or reject as needed, then submit it to the next approver.
Once this is done, the second level approver will get the notification.
For further guidance on covering as an approver, follow the steps on our article on using the Temp Cover function.