Depending of the status of the approver's account, a pay claim can be approved or rejected either by the Access Support team or by another user with Temp Cover rights.
The approver has a current employment
If the approver of the claim is a current employee with an active Access Education People account, another employee will be able to temp cover as them in order to approver or reject the pay claim by following the steps below:
Search for the approver and go to their profile.
Click Employment and then Temp Cover.
Click Add Temporary Cover and select your name from the Person dropdown.
Add the start and end date for the temporary cover.
Click Save.
Click your name in the top right corner and select the approver's post title.
Click Yes.
Click the Notifications icon and select the pay claim notification.
Click Approve or Reject as necessary.
The approver doesn't have a current employment
If the approver has left the company and no longer has access to Access Education People, our Support team will be able to approve or reject the claim from their end.
Please use our Digital Assistant and ask to speak to one of our agents so they can look into it.