⚠️ Important: It is not possible to make changes to a batch pay claim by temp covering as its creator.
The temp cover feature has certain limitations due to security reasons, similar to how the Self Service menu is not accessible while temp covering as another employee.
Once a batch pay claim has been created it can only be amended by its creator.
The creator of the claim can amend its details only before submitting it for approval, while the status of the claim is 'Open'.
Check who the creator of the claim is
Click Payroll, then Payroll Claims.
Search for your claim using the Batch Number search field.
Click the claim to open its details.
The full name of the creator of the claim will be displayed under Creator.
Amend and submit the claim as the creator
Once you know who the creator is, advise them to log in and follow the steps below:
If this is a batch claim, click Payroll, then Payroll Claims.
If this is a Self Service claim, click Self Service, then Employee Pay Claims.
Click the claim to open its details.
Make any necessary changes and click Submit.