If a new starter has been added on Education People but the notification to approve their employment has gone to the incorrect person, it may be that the approver of the new starter's post has been added incorrectly.
To resolve this, you will need to first check and change the approver on the post and then re-submit the notification.
Check the approval settings
To check and change who has been set as the new starter's approver:
Search for the new starter and go to their profile.
Click Employment and select Position.
Click Post Details.
Click Approval and then Approvers.
Scroll down to the New Employments line and click Edit.
There are 4 options:
Line Manager is Approver: Usually, the line manager is set as the default approver for new employments. If this is the case, the Line Manager is Approver option will be selected. If this is incorrect, close the Approval Method box and click on Edit in the Reports To (Line Manager) area. Click on Select Post and click on Change to select the correct line manager for this post.
Auto Approve: Selecting this options means that new starters added in this post will not need approval and will be approved automatically.
Use Approval Group: Selecting this option will allow you to choose an approval group as approver.
Select Approver: If this is selected, a certain post in the organisational structure has been added as approver for new starters. You can select a different post as approver.
Once you have changed the approval settings, click Save.
📌 Note: When selecting a post as approve, please make sure that there are employees currently added in that post. If a blank post is selected, the notification for approval will not go to anyone on the system.
Re-Submit the approval notification
Go to the new starter's profile and click the traffic lights icons at the top of the page.
The pop-up window will state that the new employment is awaiting approval.
Click Re-Submit.