When an employee is terminated an email is generated from the system to their personal email address containing the username and password they need to use when logging in.
If they haven't received this email, follow the steps below to re-send it.
Check the personal email address
Make sure that the leaver's personal email address has been entered correctly:
Use the search icon in the top right corner of the screen to find the leaver and go to their profile.
Click Person, then Profile.
Click Edit in the Contact section.
Enter the correct email address in the Personal Email Address field.
Click Save.
Enable the password reset email
You will be able to generate a new password as long as the correct setting is enabled.
Click Setup, then Settings.
Click the arrow next to System Settings and select Global.
Search for People logon Emails Enabled and click on it.
Select True from the Boolean dropdown.
Click Save.
Re-send the password reset email
Use the search icon in the top right corner of the screen to find the leaver and go to their profile.
Click Person, then Profile.
Click Reset Password.
Check the audit log
Once you've clicked Reset Password, an email with a newly generated password will be sent to the leaver's personal email address.
You can see the new temporary password by following the steps below:
Use the search icon in the top right corner of the screen to find the leaver and go to their profile.
Click Security, then Audit Log.
The new password will appear in one of the latest lines in the audit log, in the New Value column.