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Absence

Manage employee leave and sicknesses.

1 author79 articles

Leave

Add leave and set up holiday entitlements.

SMP and OMP for Maternity LeaveThis article explains the SMP and OMP fields on the Maternity page of an employee's leave.
Error: 'You have not been configured for final leave balance'Follow these steps if you are unable to terminate an employee because of the error 'You have not been configured for final leave balance' on the Absence screen of the…
Parental LeaveThis article explains how to add Parental Leave Entitlement to an employee and set up an absence class in order for them to book Parental Leave.
Error: 'Failed to post - check console' when rejecting leaveThis article explains why the system may prevent you from rejecting leave.
Error: 'Working days greater than contract days in period' when adding leaveFollow these steps if you are receiving the error Working days greater than contract days in period when trying to add leave for an employee.
Unable to close historical absence for TUPE employeeReach out to us if you cannot close absences for employees that have been TUPE transferred.
Error: 'Holiday Entitlement Not Set' when adding leaveYou can resolve the error 'Entitlement Not Set' by following the guidance in this article.
Employee leave is in hours instead of daysThis article explains why an employee's leave allowance shows in hours rather than days and how to amend this.
Add leave or sickness for someone with multiple employmentsFollow the guidance in this article to add leave or sickness for someone with multiple employments.
Leave page on the termination wizard keeps loadingFollow these steps if you are unable to get past the Leave page when terminating an employee.
Holiday payThis article provides information on how holiday pay is calculated.
Unable to delete a rejected leaveThis article provides guidance on removing rejected leave from the system.
Incorrect number of available leave days for an employeeFollow these steps if an employee's leave entitlement is displaying incorrectly or if they should have a different number of available leave days to take.
Leave and sickness in the employee calendarThis article provides information on how sickness and leave will be displayed in the Calendar menu on an employee's profile.
Leave approvals not going to 2nd level approverFollow this guidance if a leave request has been approved by the 1st level approver but it isn't progressing to the 2nd level approver.
Leave absence showing as sickness on a payslipFollow these steps if an employee's leave is showing as sickness on their payslip.
Holiday accrual calculationYou can see how the holiday accrual calculation works.
Leave allowance end date is set to todayThis article explains why the end date on an employee's holiday entitlement template will be displayed as today's date.
Calculate leave for term timeThis article provides information on adjusting the leave entitlement for employee based on the term time fraction.
Set up a Strike Action absence classFollow these steps if you need to set up a leave type for employees taking part in a strike action.
Holiday entitlement change based on length of serviceThis article provides information on how an employee's holiday entitlement will change based on their length of service.
Change the maximum number of leave days that can be carried overFollow these steps if employees need to carry over a certain number of days but the system is not allowing them to do so.
Add historic sickness and leaveFollow these steps if you need to add sickness or leave for employees with a date prior to their employment start date.
Stop employees from booking leaveThis article provides guidance on preventing employees from booking leave during a certain period.
Add unpaid leaveFollow these steps to set up an unpaid absence class and add unpaid leave for employees.
Error: 'Internal server error' when bringing or carrying forward leaveFollow these steps if you are unable to bring forward or carry forward leave for an employee.
Delete a leave adjustmentFollow these steps to remove a manual leave adjustment for an employee.
Manually adjust an employee's leave entitlementFollow these steps to manually adjust an employee's leave entitlement in order to add or detract days from their holiday balance.
Delete leave on an employee's profileFollow these steps to delete a leave entry that has been added in error.
Error: 'Leave or Sickness already booked in this date range' when adding leaveFollow the steps in this article if an employee receives the error 'Leave or Sickness already booked in this date range' when adding leave.
Holiday entitlement is incorrectUse this guide if an employee's holiday entitlement is calculating incorrectly.
Carry forward and bring forward annual leaveYou will be able to carry forward leave from one absence period to the next by going to the employee's profile, in the Absence tab.
Error: 'Permission denied' when approving leave or sicknessFollow these steps to ensure that an employee is able to approve leave or sickness for their team.
Paid leave exported to Payroll as unpaidFollow these steps if an employee's paid leave exported as unpaid or the other way around.
Change the return date of an employee's maternity leaveFollow these steps if an employee will be returning from maternity leave on a different date than what has previously been entered.
Assign an absence period scheme to an employee or postFollow these steps to assign an absence period scheme to an employee or post.
Create and assign holiday entitlement templatesFollow these steps to set up a new holiday entitlement and add it to an employee or post.
Unable to add leave before a certain date or for future yearsFollow the steps in this article if you do not have the option to add leave for a specific time range.
Add maternity, paternity or shared parental leaveFollow the steps in this article to add maternity, paternity or shared parental leave to employees.
Leave period incorrect on an employee's profileFollow these steps if the absence period's start or end dates are incorrect for an employee.
'Not in allowance' on an employee's leaveThis article explains the 'Not in allowance' message on an employee's leave.
Use working patterns when adding leaveAdding a working pattern to an employee will allow you to automatically calculate the working days or hours when adding leave.
Leave showing in Calendar but not on the Leave pageThis article explains why a user's leave entry is displayed on their Calendar but not on their Leave page.
Special LeaveThis article offers information on Special Leave and why leave days taken by employees will show as Special Leave instead of Lieu Days.
Error: 'error loading data: Local storage has been cleared, please refresh'Follow these steps to resolve the 'error loading data' message when adding leave or sickness.
Leave entitlement incorrect after changing start dateFollow these steps to amend the start date of an employee's entitlement after changing their employment start date.
Edit an employee's holiday entitlement historyEditing an employee's holiday entitlement history is useful if the wrong template has been assigned to them at a certain point in time.
Add a specific leave type in hours rather than daysAn employee’s ability to add leave in hours or days depends on their holiday entitlement template, not the absence class setting.

Sickness

Add, edit and close sickness.

Create and assign a SSP groupThis article details the steps to take to create a SSP group in Access Education People and assign it to employees.
Add phased return for sicknessFollow these steps to add phased sickness return details to an employee.
Error: 'Can not determine absence period, please check dates are in range'Follow these steps if you receive the error message 'Can not determine absence period, please check dates are in range' when adding leave.
Employee's OSP causing issues in PayrollThe OSP group can be changed for an employee or post if it's causing issues in Payroll by following these steps.
Half day sickness has been recorded as full dayFollow these steps to correctly set up sickness as half a day instead of a full day.
Add sickness to an employeeFollow these steps to add sickness to an employee.
Error: 'Can't book after employee leaves on...' when adding sicknessFollow these steps if you are trying to add sickness to an employee and receive the error message 'Can't book after employee leaves on...'.
Delete an employee's sicknessIf a sickness record has been added in error for an employee, you can delete it by following these steps.
Sickness isn't adding to Total DaysThis article explains why an employee's sickness will not show in the stats area of their Sickness page under Total Days.
Close a sicknessYou can close an employee's sickness by following these quick steps.
View an employee's Bradford FactorFollow these steps to get access to an employee's Bradford Factor and view it on their profile.
Creator of sickness showing as the approverThis article explains why a sickness created by an employee will also show them as the approver.
Add welfare checks notificationsFollow these steps to set up a welfare check notification for sickness.
Approve sicknessThis article provides information on approving an employee's sickness as their line manager.
Character limit on sickness commentsThis article provides information on how many characters the system will allow when adding comments on a sickness record.
Error 'Permission Denied' when trying to approve sicknessFollow these steps to resolve the 'Permission Denied' error encountered by approvers when attempting to approve sickness notifications.
Upload a document to an employee's sicknessFollow these steps to upload a document to an employee's new or existing sickness entry.
Sickness triggers don't trigger correctlyIf an employee's sickness triggers are not working correctly, it's possible the previous ones haven't been resolved.
Error: 'Cannot add/edit absence as it spans over a payroll period'Follow these steps to resolve the error 'Cannot add/edit absence as it spans over a payroll period' when adding sickness.
Add sickness to an employee with more than one employmentFollow these steps to add sickness for an employee with several employments.
Change an employee's sickness from days to hoursYou can change an employee's sickness settings from days to hours by following the steps in this article.
Sickness doesn't pull through to PayrollFollow these steps if employee's open sickness hasn't been exported to Payroll.
Can the return to work form be customised?When adding sickness, the return to work page is hardcoded into the system and cannot be changed.
Create and assign an OSP groupThis article details the steps to take to create an OSP group in Access Education People and assign it to employees.
Add long term sicknessThis article explains how to submit long-term sickness across multiple payroll periods without triggering system absence alerts.
Error: 'Sick leave spans over pay change date'Follow these steps to resolve the error 'Sick leave spans over pay change date' when adding sickness.
Error: Valid To is requiredThis article explains how to fix the “Valid To is required” error when adding sickness. It guides you to check all required Valid To fields in both the Fit Note…