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Employee claim not showing on the Pay Claims report

This article explains why an employee's claim may not be displayed on the standard Pay Claims report.

Cristiana Ghinea avatar
Written by Cristiana Ghinea
Updated over 3 weeks ago

The Pay Claims report that can be found in the Standard Reports menu only includes employees based on their position start date within the batch date range.

If an employee's claim is not displayed on the report, this could be caused by the start date of their current position not falling under the claim's date range.

To check the date range of the claim:

  1. Click Payroll, then Payroll Claims.

  2. Search for the claim number and click the claim.

    • Look at the date entered in the Date field.

To check the employee's start date in the current position:

  1. Search for the employee and go to their profile.

  2. Click Employment, then Position.

    • Look at the date under Post Details, in the In post from area.

πŸ“Œ Note: The report takes into consideration the start date of the current position, not of the employment. Previous positions will not be taken into consideration.

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