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Unable to see an employee in All Employees

Follow these steps if you cannot search for an employee you should have access to in the All Employees menu.

Cristiana Ghinea avatar
Written by Cristiana Ghinea
Updated over 3 months ago

The All Employees menu uses filters that by default will only show active accounts that you have access to.

If you cannot see an employee this could be cause by two reasons:

  • Their account is inactive or terminated

  • You have limited access to the system and do not have access to the employee's section

Search for inactive or terminated accounts

  1. Go to Admin Menu and click All Employees.

  2. Click Show Advanced Filters.

  3. Click Status and select All.

  4. Click Filter.

  5. Use the Quick Search bar to search for the employee.


Select the employee's section

  1. Go to Admin Menu and click All Employees.

  2. Click Organisation.

  3. Expand the organisation structure and click the section the employee is in.

    • If you cannot see the section this means you do not have the correct permissions to view it. Your level of access can be amended following the steps in our article on giving access to sections.

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