To check a batch claim's status:
Click Payroll, then Payroll Claims.
Search for the claim number and click it.
Review the status at the top of the page under Status.
Below are the statuses and their meaning:
Open: The claim has been created by an employee but it hasn't been submitted for approval yet.
Waiting for Authorisation: The claim has been created and submitted but the approver hasn't approved or rejected it.
Authorised: The claim has been approved but not processed. The approver needs to go to the claim in their Notifications page and click Process to fully approve it.
Contains rejections: The claim contains rejections but it hasn't been returned to the creator. The approver needs to go to the claim in the Notifications page and click Return.
Submitted to Payroll: The claim is fully approved and processed, but hasn't been exported to Payroll yet. Once the Payroll Agent runs the Claims export, this will pull through to Payroll.
Sent to Payroll: The claim has been fully approved, processed and exported.
⚠️ Important: Only claims with the status Submitted to Payroll will be exported. Claims that are open, waiting for authorisation, authorised or containing rejections will not be exported as they have not been fully approved and processed.