Find the claim and check its status
Go to Payroll and click Payroll Claims.
Search for the batch claim number and click it.
Look at the Status field at the top of the page. If the claim exported correctly, this should be displayed as 'Sent to Payroll'.
For more information on what each status means please refer to our article on payroll claim statuses.
If the status is 'Open', advise the creator of the claim to submit it.
If it's 'Waiting for Authorisation', advise the approver to approve and process the claim.
If the status is 'Authorised', advise the approver to process it.
Check the Claims export
Go to Payroll and click Import/Export.
Click Claims.
Download the latest export by clicking Export on the relevant line.
Do not run a new export as this will cause issues with Payroll.
Open the file and search for the claim number.
If the search returns no results, the claim has not been sent to payroll during this export.
If the file contains the claim, it has been correctly exported.
⚠️ Important: Once you have checked the above please contact your Payroll Agent for further assistance.