When there are issues with an employee's background checks this will be flagged via the red traffic lights on their profile.
Check which background checks are assigned on the post
Search for the employee and go to their profile.
Click Employment, then Position.
Click Post Details, then Background Checks.
The backgorund checks listed here will need to be assigned to the employee.
Assign background checks to the employee
Search for the employee and go to their profile.
Click Employment, then Background Checks.
Click Add Background Check.
Select the relevant option from the Type dropdown. This will need to be one of the background checks that were added on the post.
Fill in the rest of the fields on this page and click Save.
Repeat the process in order to add all the types of background checks that had been added on the employee's post.
Expired background checks
Search for the employee and go to their profile.
Click Employment, then Background Checks.
Click one of the background checks on this page.
Make sure the date in the Renewal Date field is correct. If this date is in the past, the background check will be expired and may cause issues with suspended payments.
If you have followed the steps above and the employee's payments are still suspended, please reach out via our Digital Assistant and request to speak to an agent.