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P60 file fails to process

This article provides guidance on resolving the issue of a P60 file that cannot be uploaded successfully.

Cristiana Ghinea avatar
Written by Cristiana Ghinea
Updated over 5 months ago

When uploading a P60 file to Education People, make sure that the file has been named in the correct format, starting with 'P60'.

Correct example: P60_Access_2025

Incorrect example: Access_P60_2025

Once you have checked the title of the file, if everything looks correct but the file still cannot be uploaded, please use our Digital Assistant and ask to speak to one of our support agents for further assistance.

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