When an employee tries to submit a mileage claim but is receiving the error message 'No matching mileage scheme rate found', this is because no rate has been entered for the vehicle's fuel type on the mileage scheme settings page.
To resolve this, please follow the steps below.
Check the vehicle's fuel type
Go to the profile of the affected employee.
Click Employment and then Vehicles.
Click the vehicle and make a note of the option selected in the Fuel Type field.
Add the rate for the fuel type
Click Setup and then Settings.
Click Module Settings and then Expenses Settings.
Click Mileage and then click the name of the mileage scheme.
Click the fuel type you have checked on the employee's profile.
Add a value in the Mileage Rate and Passenger Rate fields.
Click Save.
Create the rate for the fuel type
If you cannot see any lines created for the vehicle's fuel type, you will need to create it:
Click Setup and then Settings.
Click Module Settings and then Expenses Settings.
Click Mileage and then click the name of the mileage scheme.
Click Add Rate.
Enter a description and the mileage and passenger rates.
Select the fuel type as needed from the Fuel Type dropdown list.
Click Save.