Access Evo
Resolve issues related to Access Evo.
By Cristiana1 author13 articles
- The People icon is missing from the Access Evo menuThis article provides the steps to take when you or your colleagues are unable to access Education People from the menu in Access Evo.
- Employee not in Access EvoFollow these steps if an employee has been added in Access Education People but is still missing from the Members page in Access Evo.
- Add Access Evo as a trusted siteFollow these steps to add the Access Evo page as a trusted site on your computer.
- Export organisation structure to Access EvoIt is possible to send the organisation structure from Access Education People to Access Evo by following the steps in this article.
- Logging in via Access Evo requires Organisation IDFollow these steps if a user is trying to log in via Access Evo and is asked to enter an Organisation ID.
- Employee not showing in MembersFollow the steps in this article if an employee is showing in Access Education People but not in the Members area in Access Evo.
- Error: 'Unable to load Holiday Balance app' in Access EvoIf an employee can't see their holiday entitlement in the Holiday Balance app, check their roles in Access Education People.
- People icon in Access Evo linking to log in pageFollow these steps if users are taken to the Education People log in page after clicking on the People icon in Access Evo, instead of being logged in directly.
- Logging in via Access Evo prompts users to change their passwordThis article explains why employees may get the option to change their password when they log in, or why they may get stuck in a loop of being prompted to…
- Managed Services error: 'Signing in to this application requires an active Access Evo account'Follow these steps if you are a Managed Services user and receive the error 'Signing in to this application requires an active Access Evo account' when logging in.
- Unable to see the Members pageFollow these steps if a user can't see the Members icon in Access Evo.
- Deactivate and delete users in Access EvoFollow these steps if you need to deactivate active users or delete added users from the Members page in Access Evo.
- Migrate to Access EvoLearn about the upcoming move to Access Evo login for Access Education People, what to expect from the change, and how to prepare your users before 1 July 2026.