Access to Self Service
Guidance on setting up access to Self Service for employees.
By Cristiana1 author10 articles
Terminated employee unable to see documentsThis article explains how to add the Document Library to terminated employees.
Terminated employee unable to log inFollow these steps if a leaver is unable to access their account.
Timesheets menu missing from Self ServiceFollow these steps if employees are reporting that the Timesheets menu is missing from Self Service.
Error: 'Signing in to this application requires an active Access Education account'Follow these steps if a user receives the error 'Signing in to this application requires an active Access Education account' when trying to log in.
Mobile appThis article provides information on downloading the mobile app and the features it offers.
Unable to view the Calendar on the Home PageFollow these steps if there is an error message on the home page in the section where the Calendar should be displayed: 'You do not have permission to do this'.
Training on using Self ServiceFollow the guidance in this article to provide training for your employees.
Add and remove submenus under Self ServiceYou can customise the options employees see under Self Service by amending the permissions on the Employee role.
Access to Self Service for terminated employeesThis article provides information on how leavers access Education People after their account has been terminated.
Employee is unable to access the Self Service sectionFollow the guidance in this article if an employee cannot see the Self Service menu.