Self Service
View your payslips and leave. Manage access to Self Service and resolve errors.
By Cristiana1 author37 articles
Access to Self Service
Guidance on setting up access to Self Service for employees.
Terminated employee unable to see documentsThis article explains how to add the Document Library to terminated employees.
Terminated employee unable to log inFollow these steps if a leaver is unable to access their account.
Timesheets menu missing from Self ServiceFollow these steps if employees are reporting that the Timesheets menu is missing from Self Service.
Error: 'Signing in to this application requires an active Access Education account'Follow these steps if a user receives the error 'Signing in to this application requires an active Access Education account' when trying to log in.
Mobile appThis article provides information on downloading the mobile app and the features it offers.
Unable to view the Calendar on the Home PageFollow these steps if there is an error message on the home page in the section where the Calendar should be displayed: 'You do not have permission to do this'.
Training on using Self ServiceFollow the guidance in this article to provide training for your employees.
Add and remove submenus under Self ServiceYou can customise the options employees see under Self Service by amending the permissions on the Employee role.
Access to Self Service for terminated employeesThis article provides information on how leavers access Education People after their account has been terminated.
Employee is unable to access the Self Service sectionFollow the guidance in this article if an employee cannot see the Self Service menu.
Payslips
View your payslips and P45 and P60 files.
Error: 'Could not find file' when accessing a payslip in Self ServiceFollow the guidance in this article if you are unable to see your payslip due to the error 'Could not find file'.
Download payslips, P45 and P60 files via the mobile appFollow these steps to download your payslips, P45 and P60 files in the mobile app People HR and Rota.
Leaver needs to access their payslips after grace periodFollow these steps if a former employee needs to access their payslips three months after they've been terminated.
Duplicated payslips in Self ServiceA month's payslip is showing multiple times instead of once.
Missing P60, P45 or payslipFollow the guidance in this article if employees are able to see the Payslips menu but there are payslips, P45 or P60 files missing.
Payslips menu missing from Self ServiceThe Payslips menu will not be displayed if employees don't have the correct permission or if the option isn't added in the Menu Structures.
Leave and sickness
Submit leave requests and sicknesses.
Cancel leave once it's been submitted from Self ServiceThis article explains how to cancel a leave request once it's been sent to the approver via Self Service.
Add and use time worked in lieu in Self ServiceYou can add your time worked in lieu in Self Service by following these steps.
Add Sickness button greyed out in Self ServiceFollow these steps to ensure users have the correct permission to view the Add Sickness button.
Request sickness in Self ServiceFollow these steps to request sickness from Self Service.
Preventing employees from selecting a leave type in Self ServiceIn order to block an absence class from being booked by employees from Self Service, follow the steps in this article.
Permission to see My Leave in Self ServiceYou can give employees access to the My Leave menu by following the steps in this article.
My Profile
View and edit your personal details in Self Service.
Information available in the My Profile menuThis article provides information on which details are available to employees regarding their own employment in the My Profile menu under Self Service.
Error: 'Failed to load' when accessing My Profile in Self ServiceFollow the guidance in this article if you or a colleague get the 'Failed to load' message when going to My Profile in Self Service.
Edit your sensitive information in Self ServiceFollow these steps to edit your sensitive information, such as marital status, sexual orientation, ethnicity and religion.
Unable to access Careers under Self ServiceFollow these steps if you are unable to access the Careers submenu or get an error when doing so.
Add and edit bank details in Self ServiceFollow these steps to amend your own bank details in the Self Service menu.
View colleagues on the Self Service calendarThis article provides information on viewing your Self Service Calendar.
Switch between your employmentsFollow these steps to switch between your employments in the system.
Add or amend contact details in Self ServiceYou can add or amend your personal mobile and email address as well as your home address in the My Profile menu under Self Service.
Add emergency contacts in Self ServiceYou can add your own next of kin contacts in Self Service by following the steps in this article.
Claims, expenses and mileage
View and submit pay claims, expenses and mileage.
Unable to select vehicle once the date is entered on a mileage claimFollow these steps if you've entered a date for your mileage claim and the vehicle's registration number disappeared.
Unable to see My Expenses under Self ServiceFollow these steps if you or an employee cannot see the My Expenses menu under Self Service.
Manually adjust journey milesWhen adding a mileage claim, you can manually adjust the journey miles if this value is calculated incorrectly.
Add an expense claim from Self ServiceFollow these steps to create and submit expenses from Self Service.
Add a mileage claim from Self ServiceYou can submit a mileage claim for yourself from Self Service by following the steps in this article.
Add a pay claim from Self ServiceAdd a pay claim, such as overtime, and submit it for approval.