Notification settings
Emails sent from the system are sometimes triggered by incorrectly set up notifications.
If users are receiving emails that shouldn't be sent out you will first need to check for any errors in the setup of notifications.
Go to Setup and click onSettings.
Select Notifications.
Click each notification and check that the right settings have been applied.
Click Edit next to the Emails section and check the below:
Email Template: Make sure that the correct template has been selected for this notification.
Send Email: Enter the correct time when this email needs to be sent out.
Recipient: Check that the recipients are correct for this notification. You can add recipients by clicking Add and remove them by clicking the X icon.
Once everything is set up correctly, click Save.
One common error is the notification being set to be sent to the 'Other' recipient and the email address field being left blank. In this case, the email will be sent to the employee themselves instead of their line manager or a custom email address.
Approver settings
If the issue persists once these settings have been checked and amended, it is also possible that the email is an approval request going to the incorrect approver.
In this case, check that the employee's post has the correct settings by following the steps in our article on setting up approvers.