When an employee tries to submit a mileage claim but is receiving the error message 'No matching mileage scheme rate found', this is because no rate has been entered for the vehicle's fuel type on the mileage scheme settings page.
To resolve this, please follow the steps below.
Check the vehicle's fuel type
Go to the profile of the affected employee.
Click Employment and then Vehicles.
Click the vehicle and make a note of the option selected in the Fuel Type field.
Add the rate for the fuel type
Click Setup and then Settings.
Click Module Settings and then Expenses Settings.
Click Mileage and then click the name of the mileage scheme.
Click the fuel type you have checked on the employee's profile.
Add a value in the Mileage Rate and Passenger Rate fields.
Click Save.
Create the rate for the fuel type
If you cannot see any lines created for the vehicle's fuel type, you will need to create it:
Click Setup and then Settings.
Click Module Settings and then Expenses Settings.
Click Mileage and then click the name of the mileage scheme.
Click Add Rate.
Enter a description and the mileage and passenger rates.
Select the fuel type as needed from the Fuel Type dropdown list.
Click Save.
Check the effective date
The mileage scheme's effective date needs to be prior to the mileage claim you are submitting.
If, for example, you are creating a claim for 01/04/2026 but the scheme is only effective starting with 01/05/2026, you will receive the error 'No matching mileage scheme rate found'.
To resolve this:
Click Setup and then Settings.
Click Module Settings and then Expenses Settings.
Click Mileage and then click the name of the mileage scheme.
Click the rate.
For example: Bicycles, Cars & Vans, Motorcycles etc.
Enter the correct date in the Effective Date field.
To avoid issues, if you don't know the exact effective date, set this to 01/01/1900.